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Competition for Resources Competition for scarce resources can be internal (among different units in the organization) or external (among different organizations). Internally, competition for resources may involve assigning staff from one unit to another or purchasing high-technology equipment when another unit is desperate for staff. Externally, health care organizations compete for finite external resources (e.g., […]

Task interdependence is another potential source of conflict. Nursing and housekeeping, for example, are interdependent. Housekeeping cannot completely clean a room until nursing has discharged the patient. Other examples of interdependence are the relationships among shifts and those between physicians and nurses. Interdependent relationships have the potential to ini- tiate conflict. Structural Conflict One conflict

The conflict process. CHAPTER 12 • HANDLING CONFLICT 163 Antecedent Conditions Antecedent conditions are associated with increases in conflict. Antecedent conditions propel a situation toward conflict; they may or may not be the cause. In nursing, antecedent conditions include incompatible goals, differences in values and beliefs, task interdependencies (especially asymmetric dependencies, in which one party

Outcomes and conflict have also been studied. One study compared how groups managed conflict with their performance and satisfaction (Behfar et al., 2008). Researchers found that three conflict resolution styles more often led to positive performance and job satisfaction out- comes: focusing on content of the conflict rather than the delivery; explicitly discussing rea- sons

Explain how to manage conflict. Interprofessional Conflict Working in high-stress jobs, nurses often have conflicts with other health care professionals, ad- ministrators, or coworkers. A common example is conflict in the interprofessional team is feel- ing like each other’s time isn’t respected. To do multidisciplinary rounds, the doctor might want to meet at 1 p.m.,

Identify different approaches that can be used to manage conflict. Competition occurs when two or more groups attempt the same goals and only one group can attain those goals. Filley (1975) defines competitive conflict as a victory for one side and a loss for the other side. The process by which the conflict is resolved

Describe the components of conflict. A certain amount of conflict is beneficial to an organization. It can provide heightened sen- sitivity to an issue, further piquing the interest and curiosity of others. Conflict can also increase creativity by acting as a stimulus for developing new ideas or identifying methods for solving problems. Disagreements can help

Discuss how conflict can help generate change. Conflict Conflict is a natural, inevitable condition in organizations, and a manager’s communication frequently centers on conflict. It is often a prerequisite to change in people and organizations. Conflict is defined as the consequence of real or perceived differences in mutually exclu- sive goals, values, ideas, attitudes, beliefs,

Describe why conflict can be positive or negative. ALTERNATIVE DISPUTE STRATEGIES 12 1. Describe why conflict can be positive or negative. 2. Discuss how conflict can help generate change. 3. Describe the components of conflict. 4. Identify different approaches that can be used to manage conflict. 5. Explain how to manage conflict. Learning Outcomes After

Pearson Nursing Student Resources BUILDING AND MANAGING TEAMS 159 References Pearson Nursing Student Resources Find additional review materials at www.nursing.pearsonhighered.com Prepare for success with additional NCLEX®-style practice questions, interactive assignments and activities, Web links, animations and videos, and more! Henriksen, K., Battles, J. B., Keyes, M. A., & Grady, M. L. (Eds.), (2008). Advances in