Pearson Nursing Student Resources
BUILDING AND MANAGING TEAMS 159
References
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Henriksen, K., Battles, J. B., Keyes, M. A., & Grady, M. L. (Eds.), (2008). Advances in patient safety: New directions and alternative approaches (Vol. 3: Performance and tools). Rockville, MD: Agency for Healthcare Research and Quality.
Hess, R. G. (2011). Slicing and dicing shared governance. Nursing Administration Quarterly, 35(3), 235–241.
Hill, K. S. (2010). Building leadership teams. Journal of Nursing Administration, 40(3), 1031–1035.
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Joint Commission on Ac- creditation of Healthcare Organizations. (2011). Root causes for sentinel events. Retrieved July 8, 2011 from http://www. jointcommission.org/ Sentinel_Event_Statistics/
King, H. B., Battles, J., Baker, D. P., Alonso, A., Salas, E., Webster, J., Toomey, L., & Salisbury, M. (2008). TeamSTEPPS: Team strate- gies and tools to enhance performance and patient
safety. Retrieved December 12, 2011 from http://www. ahrq.gov/downloads/pub/ advances2/vol3/Advances- King_1.pdf
MacPhee, M., & Bouthillette, F. (2008). Developing leader- ship in nurse managers: The British Columbia Nursing Leadership Insti- tute. The Canadian Journal of Nursing Leadership, 21(3), 64–75.
MacPhee, M., Wardrop, A., & Campbell, C. (2010). Transforming work place relationships through shared decision making. Journal of Nursing Management, 18(8), 1016–1126.
McKeon, L. M., Cunningham, P. D., & Detty Oswaks, J. S. (2009). Improving pat- ent safety: Patient-focused, high-reliability team train- ing. Journal of Nursing Care Quality, 24(1), 76–82.
Rosen, M. A., Salas, E., Wilson, K. A., King, H. B., Salisbury, M., Augenstein, J. S., Robinson, D. W., & Birnbach, D. J. (2008). Measuring team perfor- mance in simulation-based training: Adopting best practices for healthcare. Simulation in Healthcare, 3(1), 33–41.
Salas, E., DiazGranados, D., Weaver, S. J., & King, H. (2008). Does team training work? Principles for health care. Academic Emergency Medicine, 15(11), 1002–1009.
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Sullivan, E. J. (2013). Becom- ing influential: A guide for nurses (2nd ed.). Upper Saddle River, NJ: Prentice Hall.
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Wilhelmsson, M., Ponzer, S., Dahlgren, L. O., Timpka, T., & Faresjö, T. (2011). Are female students in gen- eral and nursing students more ready for teamwork and interprofessional col- laboration in healthcare? BMC Medical Education. Retrieved July 8, 2011 from http://www.biomedcentral. com/1472-6920/11/15
Web Resources TeamSTEPPS: http://teamstepps.ahrq.gov/ Legacy MD: http://legacymd.com
Key Terms Accommodating Avoiding Collaboration Competing Competitive conflict Compromise Conflict Confrontation
Conflict
Interprofessional Conflict
Conflict Process Model ANTECEDENT CONDITIONS
PERCEIVED AND FELT CONFLICT
CONFLICT BEHAVIORS
CONFLICT RESOLVED OR SUPPRESSED
OUTCOMES
Managing Conflict CONFLICT RESPONSES
FILLEY’S STRATEGIES