Building Cultural and Linguistic Competence ■ 9
Office of Minority Health’s Recommended* National Standards for
Culturally and Linguistically Appropriate Services in Health Care
The Fundamentals of Culturally Competent Care 1. Health care organizations should ensure that patients/consumers receive
from all staff members effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.
2. Health care organizations should implement strategies to recruit, retain, and promote at all levels of the organization a diverse staff and leadership that are representative of the demographic characteristics of the service area.
3. Health care organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguisti- cally appropriate service delivery.