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The Five Practices Make a Difference The truth is that exemplary leader behavior makes a profoundly positive difference in people’s commitment and performance at work. Those leaders who more frequently use The Five Practices of Exemplary Leadership are considerably more effective than their counterparts who use them infrequently. That is the conclusion we draw after […]

Encourage the Heart The climb to the top is arduous and steep. People become exhausted, frustrated, and disenchanted, and are often tempted to give up. Genuine acts of caring draw people forward. “Recognition is the most powerful currency you have, and it costs you nothing,” says Jessica Herrin, CEO and founder of Stella & Dot,

Challenge is the crucible for greatness. Challenge is the crucible for greatness. Every single personal-best leadership case involved a change from the status quo. Not one person claimed to have achieved a personal best by keeping things the same. The challenge might have been an innovative new product, a cutting-edge service, a groundbreaking piece of

PRACTICES OF EXEMPLARY LEADERSHIP In undertaking the transformation at Zeno, Barby Siegel seized the opportunity to change business as usual. And although Barby’s story is exceptional, it is not singular. We’ve been conducting original global research for more than thirty years, and we’ve discovered that such achievements are actually commonplace. When we ask people to

When Leaders Are at Their Best “FEARLESS.” That’s what it says in bold white letters on a black bracelet that Barby Siegel wears.1 She borrowed it from her teenage daughter to serve as a daily reminder of the spirit she likes to bring to her role as CEO of Zeno Group, an award-winning, multidisci- plinary

A FIELD GUIDE FOR LEADERS How do you get other people to want to follow you? How do you get other people, by free will and free choice, to move forward together on a common purpose? How do you mobilize others to want to struggle to achieve shared aspirations? These are the impor- tant questions

Making Extraordinary Things Happen in Organizations 1 1 When Leaders Are at Their Best 9 The Five Practices of Exemplary Leadership—Leadership Is a Relationship—Putting It All Together: Credibility Is the Foundation PRACTICE 1 MODEL THE WAY 41 2 Clarify Values 43 Find Your Voice—Affirm Shared Values xii C O N T E N T S

Irwin Federman, general partner, US Venture Partners “As the entire economy undergoes a fundamental phase change, in which both the organization and the workplace are being reinvented before our very eyes, a new generation of leaders will find in the deep insights and engaging stories of this updated edition of The Leadership Challenge the guidance

Sally Helgesen, author, The Female Advantage “Peter Drucker would probably have called the publishing of Jim Kouzes and Barry Posner’s book The Leadership Challenge ‘a distinguished public service.’ There is no doubt that it was that and that the twenty-fifth anniversary edition of this wonder- ful book continues to show organizations how to get extraordinary