Describe why conflict can be positive or negative.
ALTERNATIVE DISPUTE STRATEGIES
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1. Describe why conflict can be positive or negative.
2. Discuss how conflict can help generate change.
3. Describe the components of conflict.
4. Identify different approaches that can be used to manage conflict.
5. Explain how to manage conflict.
Learning Outcomes After completing this chapter, you will be able to:
CHAPTER
Consensus Disruptive conflict Felt conflict Forcing Integrative decision making Lose–lose strategy Mediation Negotiation
Perceived conflict Resistance Resolution Smoothing Suppression Win–lose strategy Win–win strategy Withdrawal