THINKING CRITICALLY, MAKING DECISIONS, SOLVING PROBLEMS 111
Premature interpretation can alter one’s ability to deal with facts objectively. For example, are there other explanations for the apparent behavior that do not entail negative assumptions about the maturity of the staff?
Accurate assessment of the scope of the problem also determines whether the manager needs to seek a lasting solution or just a stopgap measure. Is this just a situational problem requiring only intervention with a simple explanation, or is it more complex, involving the leadership style of the manager? The manager must define and classify problems in order to take action.
To define a problem, ask:
• Do I have the authority to do anything about this myself? • Do I have all the information? The time? • Who else has important information and can contribute? • What benefits could be expected? A list of potential benefits provides the basis for
comparison and choice of solutions. The list also serves as a means for evaluating the solution.