Student services:Student services was in charge of ensuring that new students felt at home.
Student services was in charge of ensuring that new students felt at home. It helped students gain access to financial help, housing services, and psychological support as needed. It also helped students connect with student associations, facilitated exchanges with other schools, and facilitated the integration of international students and locals with the HEC Montréal community.
In line with the breadth of their mission, staff in the various subunits composing Student services relied on different tools to perform their duties. Although most of those tools included Excel spreadsheets, no single tool had been configured to centralize data and fulfill all existing needs. In addition, most of the forms and information managed by Student services were in hard copy form and kept in paper files. The information gathered by Student services was isolated within the subunit where it was collected and did not cross into PeopleSoft, nor was it shared with other services. This made it impossible for the twenty-some employees working for Student services to access a complete profile of any student to follow up on any special accommodations they might need with other subunits or other services.