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68 PART 1 • UNDERSTANDING NURSING MANAGEMENT AND ORGANIZATIONS
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References
Quality Management TOTAL QUALITY
MANAGEMENT
CONTINUOUS QUALITY IMPROVEMENT
COMPONENTS OF QUALITY MANAGEMENT
SIX SIGMA
LEAN SIX SIGMA
DMAIC METHOD
Improving the Quality of Care NATIONAL INITIATIVES
HOW COST AFFECTS QUALITY
EVIDENCE-BASED PRACTICE
ELECTRONIC MEDICAL RECORDS
DASHBOARDS
NURSE STAFFING
REDUCING MEDICATION ERRORS
PEER REVIEW
Risk Management NURSING’S ROLE IN RISK
MANAGEMENT
INCIDENT REPORTS
EXAMPLES OF RISK
ROOT CAUSE ANALYSIS
ROLE OF THE NURSE MANAGER
CREATING A BLAME-FREE ENVIRONMENT