Josie informs Dr. Welborne that his earlier behavior is unacceptable.
Within a few minutes, he apologizes to Josie and asks to speak with Susan. He also apologizes to Susan. Josie and Susan discuss the incident and ways Susan can help diffuse similar situations in the future. As with Dr. Welborne, Josie indicates that Susan’s behav- ior was unprofessional and, as the OR charge nurse, she is always expected to act as a nursing professional and role model.