Communicating Effectively 9
Key Terms Communication Diagonal communication Downward communication Fogging
1. Identify the factors that influence communication.
2. Discuss how communication can be distorted and misunderstood.
3. Choose which communication mode to use depending on the message and the relationship.
4. Explain how communication strategies vary according to the situation and those involved.
5. Improve your collaborative communication skills.
6. Develop a plan to enhance your communi- cation skills.
Learning Outcomes After completing this chapter, you will be able to:
Intersender conflict Intrasender conflict Lateral communication Metacommunications
Negative assertion Negative inquiry Upward communication