Identify different approaches that can be used to manage conflict.
Competition occurs when two or more groups attempt the same goals and only one group can attain those goals. Filley (1975) defines competitive conflict as a victory for one side and a loss for the other side. The process by which the conflict is resolved is determined by a set of rules. The goals of each side are mutually incompatible, but the emphasis is on winning, not the defeat or reduction of the opponent. When one side has clearly won, competition is terminated.
Disruptive conflict, in contrast, does not follow any mutually acceptable set of rules and does not emphasize winning. The parties involved are engaged in activities to reduce, defeat, or eliminate the opponent. This type of conflict takes place in an environment charged with fear, anger, and stress.