How would you handle a staff member who repeatedly asks to have his schedule changed?
Like reinforcement theory, expectancy theory (Vroom, 1964) emphasizes the role of re- wards and their relationship to the performance of desired behaviors. Expectancy theory regards people as reacting deliberately and actively to their environment.
In an effort to improve the amount of delegation by the nurses on her unit, Andrea ap- proached the situation from an expectancy theory perspective. She identified that the nurses wanted to assign more duties to assistive personnel but were reluctant because of concerns about liability. Once Andrea was able to clarify liability issues, the nurses were eager to delegate tasks that could be performed by nonlicensed staff in order to devote more time to their professional responsibilities.