How well does your organization manage its resources?
Recruiting and Selecting Staff 15
Key Terms Four Ps of marketing Age Discrimination Act Americans with Disabilities Act Behavioral interviewing Bona fide occupational
qualification (BFOQ)
Business necessity Interrater reliability Interview guide Intrarater reliability Negligent hiring Personnel decisions
Position description Validity Work sample questions
1. Describe how to recruit applicants. 2. Discuss how to select candidates. 3. Describe how to interview prospective
candidates. 4. Distinguish between appropriate and
inappropriate questions to ask during an interview.
5. Determine how to make a hiring decision.
6. Discuss the legal issues involved in hiring.
Learning Outcomes After completing this chapter, you will be able to