How does the group make decisions?
● Assessing the need ● Training onsite ● Implementing and sustaining training
McKeon, Cunningham, and Detty Oswaks (2009) tested TeamSTEPPS in a health care set- ting and found that these safety-oriented skills can be taught and that nurses can learn to practice and evaluate high-reliability behaviors in practice.
Simulation-based training can also be used for team building (Rosen et al., 2008). Partic- ipants act out a simulated incident, receive feedback on their performance, and repeat the performance incorporating the learned behaviors. The program, LegacyMD (mentioned in Chapter 9) is an example (see Web resources for the URL). Rosen and colleagues (2008) found quality measures improved after simulation training.
Thoughtful team-building strategies allow group members to acknowledge the developmen- tal process and respond to it in constructive ways. Team-building activities may also be used to facilitate the normal stages of group development (forming, storming, norming, performing, and adjourning or re-forming), an important process in managing teams.
In traditional work groups experiencing problems, team-building strategies may help improve performance. Numerous techniques and commercial resources are available.