Emotional Intelligence Domains and Associated Competencies
PERSONAL COMPETENCE: These capabilities determine how we manage ourselves.
Self-Awareness • Emotional self-awareness: Reading one’s own emotions and recogniz- ing their impact; using “gut sense” to guide decisions
• Accurate self-assessment: Knowing one’s strengths and limits • Self-confidence: A sound sense of one’s self-worth and capabilities
Self-Management • Emotional self-control: Keeping disruptive emotions and impulses under control
• Transparency: Displaying honesty and integrity; trustworthiness • Adaptability: Flexibility in adapting to changing situations or over-
coming obstacles • Achievement: The drive to improve performance to meet inner stan-
dards of excellence • Initiative: Readiness to act and seize opportunities • Optimism: Seeing the upside in events
SOCIAL COMPETENCE: These capabilities determine how we manage relationships.
Social Awareness • Empathy: Sensing others’ emotions, understanding their perspective, and taking active interest in their concerns
• Organizational awareness: Reading the currents, decision networks, and politics at the organizational level
• Service: Recognizing and meeting follower, client, or customer needs
Relationship Management
• Inspirational leadership: Guiding and motivating with a compelling vision
• Influence: Wielding a range of tactics for persuasion • Developing others: Bolstering others’ abilities through feedback and
guidance • Change catalyst: Initiating, managing, and leading in a new direction • Conflict management: Resolving disagreements • Building bonds: Cultivating and maintaining a web of relationships • Teamwork and collaboration: Cooperation and team building
From Goleman, D., Boyatsis, R., & McKee, A. Primal Leadership (2002). Boston: Harvard Business School Press, 39. Copyright © 2002 by the Harvard Business School Publishing Corporation; all rights reserved.