Discuss how communication can be distorted and misunderstood.
LEARNING KEY SKILLS IN NURSING MANAGEMENT
Communication Communication is a complex, ongoing, dynamic process in which the participants simulta- neously create shared meaning in an interaction. The goal of communication is to approach, as closely as possible, a common understanding of the message sent and the one received. At times, this can be difficult because both participants are influenced by past condition- ing; the present situation; each person’s purpose in the current communication; and each per- son’s attitudes toward self, the topic, and each other. It is important that participants construct messages as clearly as possible, listen carefully, monitor each other’s response, and provide feedback.