Differences in Organizational Culture
Differences in Organizational Culture As discussed in Chapter 2, the customs, norms, and expectations within an organization are powerful forces that shape behavior. Focusing on relevant issues regarding the organizational culture can identify failures in communication. Poor communication is a frequent source of job dissatisfaction as well as a powerful determinant of an organization’s effectiveness. Just as violation of other norms within the organization results in repercussions, so does violation of communication rules.
To discover what rules affect communication in your organization, ask yourself:
● Who has access to what information? Is information withheld? Is it shared widely? ● What modes of communication are used for which messages? Are they used
appropriately? ● How clear are the messages? Or are they often distorted? ● Does everyone receive the same information? ● Do you receive too much information? Not enough? ● How effective is the message?