Nursing

Should ideas be presented in spoken or written form? Usually some combination is used. Even if you have a brief meeting about a relatively small request, it is a good idea to follow up with an e-mail, detailing your ideas and the plans to which you both agreed. Sometimes the pro- cedure works in reverse. […]

What pressures, both personal and pro- fessional, does the supervisor face? LEARNING KEY SKILLS IN NURSING MANAGEMENT subordinates are equally appropriate. Managers should be organized and prepared to state their needs clearly, explain the rationale for requests, suggest benefits for the larger organization, and use appropriate channels. Listen objectively to your supervisor’s response and be

Get positive attention. Avoid factors that interfere with effective listening. Informing the person that the instructions will be given is one simple way to try to get positive attention. Highlighting the background, giving a justification, or indicating the importance of the instructions also may be appropriate. Place Your Order Here!

Know the context of the instruction. Be certain you know exactly what you want done, by whom, within what time frame, and what steps should be followed to do it. Be clear in your own mind what information a person needs to carry out your instruction, what the outcome will be if the instruction is

Recommendations for Gender-Neutral Communication Men may need to Women may need to Listen to objections and suggestions State your message clearly and concisely Listen without feeling responsible Solve problems without personalizing them Suspend judgment until information is in Say what you want without hinting Explain your reasons Eliminate unsure words (“sort of”) and nonwords (“truly”)

Differences in Organizational Culture Differences in Organizational Culture As discussed in Chapter 2, the customs, norms, and expectations within an organization are powerful forces that shape behavior. Focusing on relevant issues regarding the organizational culture can identify failures in communication. Poor communication is a frequent source of job dissatisfaction as well as a powerful determinant

LEARNING KEY SKILLS IN NURSING MANAGEMENT and decision making. Independent Generation X members are just the opposite and want decisions made without unnecessary discussion. Collegial millennials (Generation Y) expect immediate feedback to their messages. E-mail, text, or voice mail is the best way to connect with them. Mutual respect and understanding of the unique differences

Gender Differences in Communication Men tend to Women tend to Interrupt more frequently Wait to be noticed Talk more, longer, louder, and faster Use qualifiers (prefacing and tagging) Disagree more Use questions in place of statements Focus on the issue more than the person Relate personal experiences Boast about accomplishments Promote consensus Use banter to

Effects of Differences in Communication Gender Differences in Communication Men and women communicate differently (Feldhahn, 2009; Tannen, 2001). They have become socialized through communication patterns that reflect their societal roles. Men tend to talk more, longer, and faster, whereas women are more descriptive, attentive, and perceptive. Women tend to use tag questions (e.g., “I can

COMMUNICATING EFFECTIVELY 121 Defensiveness Survival required that we learned to hear danger approaching, but today humans have translated defense mechanisms into a way to avoid hearing bad news. Then, we think, we don’t have to deal with it. The opposite is true, however. Only when we can hear and consider information can we handle it.