Nursing

Explain how communication strategies vary according to the situation and those involved.

Explain how communication strategies vary according to the situation and those involved. What mode to use depends on the level of intimacy required based on the person, your rela- tionship, and the message. The levels of intimacy, in descending order, are: ● in person ● by phone ● voice mail ● text ● e-mail ●

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Choose which communication mode to use depending on the message and the relationship.

Choose which communication mode to use depending on the message and the relationship. Modes of Communication Messages may be oral (face-to-face, one-on-one, or in groups; by telephone, text, voice mail or posted on a social media site; or written (handwritten or typed) and sent by mail, e-mail, or fax. The purpose of the message determines

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Discuss how communication can be distorted and misunderstood.

Discuss how communication can be distorted and misunderstood. LEARNING KEY SKILLS IN NURSING MANAGEMENT Communication Communication is a complex, ongoing, dynamic process in which the participants simulta- neously create shared meaning in an interaction. The goal of communication is to approach, as closely as possible, a common understanding of the message sent and the one

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Effects of Differences in Communication GENDER DIFFERENCES IN COMMUNICATION

EFFECTIVE LISTENING Effects of Differences in Communication GENDER DIFFERENCES IN COMMUNICATION GENERATIONAL AND CULTURAL DIFFERENCES IN COMMUNICATION DIFFERENCES IN ORGANIZATIONAL CULTURE The Role of Communication in Leadership EMPLOYEES ADMINISTRATORS COWORKERS MEDICAL STAFF OTHER HEALTH CARE PERSONNEL PATIENTS AND FAMILIES Collaborative Communication Enhancing Your Communication Skills Place Your Order Here!

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Communication MODES OF COMMUNICATION

Communication MODES OF COMMUNICATION Web Resources DyNADS project: http://www.dynads.nursing.arizona.edu Post-Master’s Certificate Program in Innovation and Intra/Entrepreneurship: http://www.drexel.edu/ gradnursing/msn/post-MastersCertOnline/innovationEntrepreneurship/ American Academy of Nursing Edge Runners: http://www.aannet.org/edgerunners American Academy of Nursing Raise the Voice: http://www.aannet.org/raisethevoice References Ashcraft, T. (2010). Solving the critical thinking puzzle. Nursing Management, 41(1), 8–10. Benner, P., Sutphen, M., Leonard, V., & Day, L. (2009).

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Identify opportunities to use groups appropriately to make decisions and solve problems

Identify opportunities to use groups appropriately to make decisions and solve problems LEARNING KEY SKILLS IN NURSING MANAGEMENT 4. Identify opportunities to use groups appropriately to make decisions and solve problems. 5. Follow the problem-solving process described in the chapter. 6. Challenge yourself to look for creative and innovation solutions. Questions to Challenge You 1.

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To stimulate innovation, several techniques include:

To stimulate innovation, several techniques include: ● Simulations—uses actors representing standardized patients or high-tech mannequins ● Case studies—encourages participants to use critical thinking to analyze actual patient situations ● Problem-based learning—incorporates additional information into the case study over time ● Debate—helps participants examine an issue from more than one viewpoint (Lachman, Glasgow, & Donnelly, 2009)

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THINKING CRITICALLY, MAKING DECISIONS, SOLVING PROBLEMS 115

THINKING CRITICALLY, MAKING DECISIONS, SOLVING PROBLEMS 115 will be silent. They start out with a commitment to find out why others disagree. If the staff, other professionals, or patients see a different reality or even a different problem, leaders need to integrate this information into developing additional problem-solving alternatives. Innovation Innovation is a strategy to

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