THE DECISION-MAKING PROCESS There are many ways that individuals and families go about making decisions. Janis (1989) proposes the rational model, presuming that, in the process of making decisions, there are purposeful goals and objectives. Rational decision making involves searching for alternatives, assessing consequences, estimating risk or uncertainty, determining the value of consequences, and selecting […]
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MANAGING FAMILIES The history of family sciences is closely linked to that of business management. Both fields emerged in academia at about the same time, and both began with efforts to facilitate efficient and effective use of resources. Many of the management theories applied to individual and family resource management stem from business management. Many
INDUSTRY FOUR: APPAREL CASE 2 4 Under Armour 24-1 (Contributors: Ram Subramanian and Pradeep Gopalakrishna) Under Armour’s footwear sales declined by 4.5% during the second quarter of 2009 and showed a 16.6% decline in the first six months of 2010 compared to 2009. This was in contrast to its performance apparel, the company’s core category,
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The Importance of Listening In a 500 – 750 word (2-3 page) paper, reflect on a situation in your professional or personal life where poor listening skills created a problem. Briefly describe the situation, then spend the bulk of your reflection analyzing what went wrong in terms of listening and how, specifically, effective listening would
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The Importance of Listening In a 500 – 750 word (2-3 page) paper, reflect on a situation in your professional or personal life where poor listening skills created a problem. Briefly describe the situation, then spend the bulk of your reflection analyzing what went wrong in terms of listening and how, specifically, effective listening would
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Reinforce Through Systems and Processes While attending a leadership course on Mount Fuji in Japan, Bert Wong, president and managing director of Fuji Xerox Singapore, was asked to reflect on the behaviors a great leader would demonstrate. He realized he didn’t have the answers. That prompted Bert to seri- ously reflect on his own leadership
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Confront Critical Incidents You can’t plan everything about your day. Even the most disciplined leaders can’t stop the intrusion of the unexpected. Stuff happens. Critical incidents—chance occurrences, particularly at a time of stress and challenge—are a part of the life of every leader. They also offer significant moments of learning for leaders and constituents. 89
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Tips for Receiving Feedback 87 S E T T H E E X A M P L E Chapter Ten. The more frequently people ask for and accept feed- back, the easier it will be to deliver and to hear, especially when both parties share similar values and aspirations. The more accustomed people become to
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Ask Purposeful Questions Daily Teamwork: What did you do today to lend a hand to a colleague? Respect: What did you do today to acknowledge the work of one of your colleagues? Learning: What’s one mistake you made in the last week, and what did you learn from it? Continuous improvement: What have you done
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Ask Purposeful Questions The questions you ask are also quite powerful in focusing attention. When leaders ask questions, they send constituents on mental 82 T H E L E A D E R S H IP C H A L L E N G E journeys—“quests”—in search of answers. The questions that a leader asks
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