Accounting

What are the implications for failing to differentiate how emotions are expressed across cultures?

  Discussion Questions   What are the implications for failing to differentiate how emotions are expressed across cultures? What are the implications for failing to differentiate how emotions are expressed across cultures? How can managers improve their ability to do so? Can organizations help employees improve their levels of emotional intelligence. If so, how can

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OB Applications of Emotions and Moods (1 of 3) Learning Objective 4.7

  OB Applications of Emotions and Moods (1 of 3) Learning Objective 4.7 Selection – Employers should consider EI in hiring Decision Making – Positive emotions can increase problem-solving skills Creativity – Positive moods may increase creativity Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. There are numerous applications of emotions and

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OB Applications of Emotions and Moods (2 of 3)

  OB Applications of Emotions and Moods (2 of 3) Motivation – Promoting positive moods may enhance employee motivation Leadership – Sharing positive emotions enhances perceptions of leaders’ effectiveness Customer Service – Customers “catch” emotions from employees (emotional contagion) Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Motivation, leadership, negotiation, and customer

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Emotion Regulation Learning Objective 4.6

  Emotion Regulation Learning Objective 4.6 Emotion regulation: identifying and modifying the emotions you feel Emotion regulation influences and outcomes Personality Workplace environment Emotion regulation techniques Cognitive reappraisal (reframing) Social sharing (venting) Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Emotion regulation involves identifying and modifying the emotions you feel. Research on

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