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  OB Applications of Emotions and Moods (2 of 3) Motivation – Promoting positive moods may enhance employee motivation Leadership – Sharing positive emotions enhances perceptions of leaders’ effectiveness Customer Service – Customers “catch” emotions from employees (emotional contagion) Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Motivation, leadership, negotiation, and customer […]

  Emotion Regulation Learning Objective 4.6 Emotion regulation: identifying and modifying the emotions you feel Emotion regulation influences and outcomes Personality Workplace environment Emotion regulation techniques Cognitive reappraisal (reframing) Social sharing (venting) Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Emotion regulation involves identifying and modifying the emotions you feel. Research on

  Emotional Intelligence (2 of 2) Study of 11 U.S. presidents EI predicts long-term popularity Limitations Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. One study of 11 U.S. presidents found the key quality that differentiated the successful from the unsuccessful presidents was emotional intelligence. Several studies also suggest EI predicts long-term

  Emotional Intelligence (1 of 2) Learning Objective 4.5 Emotional intelligence: a person’s ability to: Perceive emotions in the self and others Understand the meaning of these emotions Regulate one’s emotions accordingly Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Emotional Intelligence (EI) is a growing area of study that is becoming

  Affective Events Theory Learning Objective 4.4 How do emotions and moods influence job performance and satisfaction? Affective events theory (AET): employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. AET provides us

    Felt vs. Displayed Emotions Felt Emotions: The individual’s actual emotions Displayed Emotions: The learned emotions that the organization requires workers to show and considers appropriate in a given job Surface Acting – hiding one’s true emotions Deep Acting – trying to change one’s feelings based on display rules Copyright © 2022, 2018, 2016

  Emotional Labor Learning Objective 4.3 Emotional labor: an employee’s expression of organizationally desired emotions during interpersonal transactions at work Emotional dissonance: when an employee has to project one emotion while simultaneously feeling another Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. In many jobs there is an implied agreement on the

  Sources of Emotions and Moods (3 of 3) Exercise Enhances positive mood Gender Trivial differences Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Physical activity can also aid in keeping our moods upbeat and reduces perceptions of fatigue.    Place Your Order Here!

  Sources of Emotions and Moods (2 of 3) Weather Illusory correlation No impact according to research Stress Increased stress worsens moods Sleep Lack of sleep increases negative emotions and impairs decision making Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Weather is thought to have an impact on our emotions, but

Time-of-Day Effects on Mood of U.S. Adults as Rated From Twitter Postings (Exhibit 4-3) Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved. Levels of positive affect are greatest in the late morning, and the lowest in the late evening, on most days of the week. Levels of negative affect increase over the