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Beyond the traditional student lifecycle Although standard education programs accounted for the lion’s share of the school’s operations, students also engaged with HEC Montréal in other important ways. These included special education programs as well as EDUlib, the school’s online learning platform. Special education programs at HEC Montréal Although most programs offered by the school […]

HEC Montréal Foundation The HEC Montréal Foundation was created to “engage donors and raise funds to support the School’s initiatives” […] and to contribute “to the development of the next generation of world- class business professionals who will play an active role in cultivating social and economic prosperity in Quebec and in further strengthening the

Alumni services:Alumni services was responsible for establishing and maintaining contact with students after they graduated. Like Recruiting services, which stayed in close touch with prospective students until they had made a decision, Alumni services was responsible for establishing and maintaining contact with students after they graduated. Among other activities, Alumni services organized networking events to

Student services:Student services was in charge of ensuring that new students felt at home. Student services was in charge of ensuring that new students felt at home. It helped students gain access to financial help, housing services, and psychological support as needed. It also helped students connect with student associations, facilitated exchanges with other schools,

Recruiting services:Headed by Michel Lemay Headed by Michel Lemay, Recruiting services had several objectives, all of which focused on enticing the best students to register for HEC Montréal programs. The services’ primary mission was to follow up on inquiries received by the Office of the Registrar. Based on notes taken by its staff, employees contacted

The student lifecycle at HEC Montréal To support its operations as a teaching institution, HEC Montréal relied on a variety of functions, or “services.” Each service handled a specific aspect of a student’s lifecycle at HEC Montréal, whether they were contemplating studying at HEC Montréal, currently studying there, or had studied there in the past.2

Funding in Quebecs higher education sector The Ministère de l’Éducation et de l’Enseignement Supérieur du Québec (Quebec’s Ministry of Education) was responsible for funding institutions of higher education,4 including HEC Montréal. The maximum number of students that a school could register was based on its physical footprint (i.e., number and size of classrooms). As with

LiveJournal the entries to record the omitted adjustments. At the end of April, the first month of operations, the following selected data were taken from the financial statements of Beth Cato, an attorney: Net income for April Total assets at April 30 $125,750 500,000Total liabilities at April 30 180,000Total owner’s equity at April 30 320,000In

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CRM Case Study: From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montreal CRM Case Study: From Students to Alumni: Implementing CRM to Build Lifelong Relationships at HEC Montreal These materials are available through the HBR link. The CRM Case Study has three parts (A, B and C).  Your written submission will