Compensation Responsibilities Daily job performance

Compensation Responsibilities Daily job performance

Benefits Education—basic/advanced Attendance

Job design Continuing education Punctuality

Leadership style Skills/abilities Adherence to policies and procedures

Recruitment and selection Absence of incidents/errors/accidents

Employee needs/goals/abilities Honesty and trustworthiness

CHAPTER 17 • MOTIVATING AND DEVELOPING STAFF 229

considered troublesome in one department may be acceptable in another department. Finally, some behaviors are viewed as serious only when repeated (e.g., being late to work), whereas others are classified as troublesome following only one incident (e.g., a medication error with severe consequences).

Employee Motivation Motivation describes the factors that initiate and direct behavior. Because individuals bring to the workplace different needs and goals, the type and intensity of motivators vary among employees. Nurse managers prefer motivated employees because they strive to find the best way to perform their jobs. Motivated employees are more likely to be productive than are nonmotivated workers. This is one reason that motivation is an important aspect of enhancing employee performance.

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