This performance model identifies six categories likely to be viewed as important:
1. Daily job performance
2. Attendance
3. Punctuality
4. Adherence to policies and procedures
5. Absence of incidents, errors, and accidents
6. Honesty and trustworthiness
Although there is conceptual overlap in these categories, separate designation of each helps emphasize their importance.
When using this model, carefully consider several factors. First, the health care organiza- tion should establish and communicate clear descriptions of daily job performance so that de- viations from expected behaviors can be easily identified and documented. Second, behaviors
TABLE 17-1 A Simplified Model of Job Performance
Motivation And Ability = Employee Performance