How are conflicts handled at work or school?

How are conflicts handled at work or school?

Pearson Nursing Student Resources Find additional review materials at www.nursing.pearsonhighered.com

Prepare for success with additional NCLEX®-style practice questions, interactive assignments and activities, Web links, animations and videos, and more!

 

 

CHAPTER 12 • HANDLING CONFLICT 171

References Behfar, K. J., Peterson, R. S.,

Mannix, E. A., & Trochim, W. M. K. (2008). The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict man- agement strategies, and team outcomes. Journal of Applied Psychology, 93(1), 170–188.

Cole, M. S., Bedeian, A. G., & Bruch, H. (2011). Linking leader behavior and lead- ership consensus to team performance: Integrating direct consensus and disper- sion models of group com- position. The Leadership Quarterly, 22(2), 383–398.

Filley, A. C. (1975). Inter- personal conflict resolu- tion. Glenview, IL: Scott, Foresman.

Gardner, D. (2010). Expanding scope of practice: Inter- professional collaboration or conflict? Nursing Eco- nomics, 28(4), 264–266.

Goleman, D. (2006). Emotional intelligence: Why it can matter more than IQ. New York: Bantam.

Leever, A. M., Hulst, M. V. D., Berendsen, A. J., Boende- maker, P. M., & Rooden- burg, J. L. N. (2010). Conflicts and conflict management in the collabo- ration between nurses and physicians: A qualitative study. Journal of Inter- professional Care, 24(6), 612–624.

Morrison, J. (2008). The rela- tionship between emotional intelligence competencies and preferred conflict- handling styles. Journal of Nursing Management, 16(8), 974–983.

Pondy, L. R. (1967). Organiza- tional conflict: Concepts and models. Administra- tive Science Quarterly, 12, 296–320.

Rosenblatt, C. L. (2008). Using mediation to manage con- flict in care facilities. Nurs- ing Management, 39(2), 16, 17.

Sander, F. E. A. (2009). Ways of handling conflict: What we have learned, what problems remain. Nego- tiation Journal, 25(4), 533–537.

Sullivan, E. J. (2013). Becom- ing influential: A guide for nurses (2nd ed.). Upper Saddle River, NJ: Prentice Hall.

Susskind, L. (2009). Twenty-five years ago and twenty-five years from now: The future of public dispute resolution. Negotiation Journal, 25(4), 549–556.

Susskind, L. (2010). Mediating values-based and identity- based disputes. The con- sensus building approach. Retrieved July 12, 2011 from http://theconsensus- buildingapproach.blogspot. com/2010/04/mediating- values-based-and-identity. html

The Joint Commission. (2008, July 9). Behaviors that undermine a culture of safety. Retrieved October 15, 2010 from http://www. jointcommission.org/ SentinelEvents/Sentinel- EventAlert/sea_40.htm

Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), The handbook of industrial and organizational psy- chology. Chicago: Rand McNally.

Thomas, K. W., & Kilmann, R. H. (1974). Thomas- Kilmann Conflict Mode Instrument. Tuxedo, NY: Xicom.

Webb, R. (2010). Healthcare reform and inevitable con- flict: Smaller pie means smaller slices. Healthcare Neutral ADR Blog, Re- trieved July 12, 2011 from http://www.healthcareneu- traladrblog.com/2010/02/ articles/ commercial- healthcare-disputes/ healthcare-reform-and- inevitable-conflict-smaller- pie-means-smaller-slices

Place Your Order Here!

Leave a Comment

Your email address will not be published. Required fields are marked *