Describe the components of conflict.
A certain amount of conflict is beneficial to an organization. It can provide heightened sen- sitivity to an issue, further piquing the interest and curiosity of others. Conflict can also increase creativity by acting as a stimulus for developing new ideas or identifying methods for solving problems. Disagreements can help all parties become more aware of the trade-offs, especially costs versus benefits, of a particular service or technique.
Conflict also helps people recognize legitimate differences within the organization or pro- fession and serves as a powerful motivator to improve performance and effectiveness as well as satisfaction. For example, during intergroup conflict, individual groups become more cohesive and task oriented, whereas communication between groups diminishes.