TABLE 9-3 Improving Communication
1. Consider your relationship to the receiver.
2. Craft your message, including your goal and how to answer responses.
3. Decide on the medium based on your relationship, the content, and the setting.
4. Check your timing.
5. Deliver your message.
6. Attend to verbal or written responses.
7. Reply appropriately.
8. Conclude when both parties’ messages have been understood.
9. Evaluate communication process.