Maintain privacy and identify a neutral location for dealing with difficult interactions.
● Make special efforts to find interpreters if a patient or family does not speak English.
Have readily available a list of individuals who are able to communicate in a variety of languages. The list also should include individuals experienced in sign language and Braille. Another resource is AT&T’s language line service (800-752-6096), which pro- vides interpreters for over 140 languages 24 hours a day.