What can be done if, in spite of careful preparation, your supervisor says no?
First, make sure you have understood the objections and associated feelings. Negative inquiry (e.g., “I don’t understand”) is a helpful technique to use. Do not interrupt or become defensive or distraught; remain diplomatic. Fogging, agreeing with part of what was said, or negative assertion, accept- ing some blame, are two additional techniques that you can use.
The next step is confrontation. Keep your voice low and measured; use “I” language; and avoid absolutes, why questions, put-downs, inflammatory statements, and threatening gestures. Finally, if you feel you have lost and compromise is unlikely, table the issue by saying, “Could