Develop a plan to enhance your communication skills.
The level of formality of the communication also affects the mode used. Applying for a position requires a written format even if the letter is e-mailed rather than mailed. The relation- ship between the sender and receiver also affects the mode. If a staff nurse, for example, wants to nominate a coworker for an award given by the hospital board of directors, a written letter or e-mail is required. Memos are less formal than written messages and can be e-mailed, faxed, or mailed. Social media postings are public and impersonal (Raso, 2010; Trossman, 2010).
Distorted Communication Oral messages are accompanied by a number of nonverbal messages known as metacommuni- cations. These behaviors include head or facial agreement or disagreement; eye contact; tone,