Discussion Board Topic #1, Navigating the Outrage: Communication Strategies in Crisis Management
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Managing in the Age of Outrage by Ramanna (2022) highlights the complexities of managing public outrage in a crisis. Reflecting on this reading, discuss the role of transparency, empathy, and strategic messaging when handling a media crisis similar to the one faced by the Centre for Addiction and Mental Health. How can these communication strategies be applied to protect an organization’s reputation while addressing the concerns of stakeholders?
In your initial post, identify and analyze a key takeaway from the reading and connect it directly to the case study of the Centre for Addiction and Mental Health. Consider how the principles of managing public outrage can shape your approach to crisis communication in the Final Project.
Discussion Board Topic #2, Managing Difficult Conversations at Work.
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Groysberg and Leamon (2015) argue that difficult conversations are a core leadership responsibility, not an interpersonal inconvenience. Using the article, describe a professional situation where a difficult conversation was avoided, delayed, or poorly handled. Explain how the approach taken affected trust, performance, or outcomes.
Then, drawing directly from the authors’ guidance, explain how the conversation should have been handled differently and why preparation, listening, and emotional discipline matter in high-stakes leadership communication. Focus your response on application, not summary.