Explain the basic models of quality improvement in healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Obstetrics
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services
- Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff, varying from long wait times to rude physicians. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and to satisfactorily resolve them.