Innovation and Business Industry Skills Council Ltd
Did the candidate:
Satisfactory
Yes No
Implement training on the use of the letter template and macros and
adjust the content and level of detail to suit user needs.
● Adapt training to meet needs of staff members, focusing on areas
of need and not wasting time on skills already possessed by the
staff member.
● Use communication skills to explain features.
○ Ask questions to confirm trainees’ understanding
○ Listening skills
● Draw attention to the importance of applying the style guide in
using the template.
● Follow the session plan to introduce, demonstrate, allow practise
and feedback and assess.
Assess and record the staff member’s use of the template, including:
● checking that the staff member completes file naming and
storage according to style guide (e.g. add their initials to the end
of each filename)
● ensuring the staff member can create a letter (using the
template) independently with supervision (as set out in team
capability table ‘practitioner level’ performance)
● recording the staff member’s level of proficiency.