Innovation and Business Industry Skills Council Ltd

Innovation and Business Industry Skills Council Ltd

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Implement training on the use of the letter template and macros and

adjust the content and level of detail to suit user needs.

● Adapt training to meet needs of staff members, focusing on areas

of need and not wasting time on skills already possessed by the

staff member.

● Use communication skills to explain features.

○ Ask questions to confirm trainees’ understanding

○ Listening skills

● Draw attention to the importance of applying the style guide in

using the template.

● Follow the session plan to introduce, demonstrate, allow practise

and feedback and assess.

Assess and record the staff member’s use of the template, including:

● checking that the staff member completes file naming and

storage according to style guide (e.g. add their initials to the end

of each filename)

● ensuring the staff member can create a letter (using the

template) independently with supervision (as set out in team

capability table ‘practitioner level’ performance)

● recording the staff member’s level of proficiency.

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