Essentials of Organizational Behavior
Fifteenth Edition
Chapter 4
Emotions and Moods
Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved.
Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved.
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Learning Objectives
4.1 Differentiate between emotions and moods.
4.2 Identify the sources of emotions and moods.
4.3 Show the impact emotional labor has on employees.
4.4 Describe affective events theory.
4.5 Describe emotional intelligence.
4.6 Identify strategies for emotion regulation.
4.7 Apply concepts about emotions and moods to specific OB issues.
Copyright © 2022, 2018, 2016 Pearson Education, Inc. All Rights Reserved.